Refund and Cancellation Policy

Cancellation Requests

• Cancellations will only be considered if the request is made within 7 days of placing the order.
• Cancellations may not be entertained if the orders have been communicated to sellers/merchant(s) and they have initiated the process of shipping them, or if the product is out for delivery.
• In such an event, you may choose to reject the product at the doorstep.

Non-Cancellable Items

Nayak Consulting does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

Damaged or Defective Items

• In case of receipt of damaged or defective items, please report to our customer service team.
• The request will be entertained once the seller/merchant has checked and determined the same at its own end.
• This should be reported within 7 days of receipt of products.

Product Not as Expected

• If you feel that the product received is not as shown on the site or as per your expectations, contact our customer service within 7 days of receiving the product.
• The customer service team will review your complaint and make an appropriate decision.

Warranty Issues

For products that come with a warranty from manufacturers, please refer to them for any warranty-related issues.

Refunds

• In case of any refunds approved by Nayak Consulting, it will take 10 days for the refund to be processed to you.